Citadines Pearl Hoi An

This is an amazing resort, yes there are some negative reviews of upkeep and shops not opened but this is a result of covid and its impact to the whole area. There are some external areas that could do with a lick of paint but nothing that is overly bad nor dangerous. Rooms are spotlessly clean as is the main foyer areas, dining areas and the rooms are cleaned to the highest standard. Breakfast selection was great with a good choice between western and Asian options. Eggs cooked to order was great The pool areas is amazing and the staff are incredible. Mia was the concierge that looked after our family and her recommendations for things to do and restaurants in the local area and in Hoi An were perfect, Mia is passionate about tourism in the local area and it shows in her knowledge. The local community of An Bang has some amazing places to eat, great massages and the beach is good to swim at, can not recommend this resort highly enough

The hotel is part of the bigger complex which has a cinema theatre, housing units etc. The rooms, swimming pool, gym are well maintained. We liked the spread on the buffet breakfast too. Also, they arrange free transport / pick up at certain timings to Hoi An Old Town which was good.

We had the pleasure of staying at this lovely beach resort and couldn’t have been happier with our experience. The swimming pool was an absolute jewel, and our room was spacious, well-equipped, and very comfortable. The staff were incredibly friendly and helpful, providing service that truly went beyond expectations. Initially, I wanted to list everyone—restaurant staff, receptionists, room attendants, pool staff—but quickly realized I’d have to include the entire team! However, I must specifically commend the managers whose excellent leadership made all of this possible. The location is another highlight—close to the UNESCO site of Hoi An old town, with a free shuttle bus provided by the hotel. Overall, this resort is a wonderful place to stay, and we highly recommend it!

The staff at citadines were absolutely amazing from the reception through to the kitchen to the cleaning staff and the security, pool staff, and the spa staff every member of the citadines were absolutely of the highest quality of customer service. The rooms were exceptionally modern with the cleanliness of the highest standards Cleaned and freshened every day was amazing to come back to.

This was our first time staying near An Bang Beach, and my husband and I were traveling with my father so we definitely wanted something nice and fancy for our stay. The suite was like an apartment and so one night when we went to ancient town, we brought back food with us and the kitchen was fully equipped for us to heat up all the food and provided all cutleries to have a delicious meal right in our room.